Support Centre

We’re a small, dedicated team. While we do our best to respond as quickly as possible, we’re not always able to reply instantly.

You can expect a response within 1–2 business days. Please note that we typically do not respond during evenings or weekends.

For the fastest support, we recommend including as much detail as possible in your message. Many common questions are already answered in the FAQ section on each dedicated product page.

Thanks for your patience — we appreciate you reaching out.

Warranty & Claims Support

At QUICK PRO BENELUX, we stand behind the quality of the gear we sell. If you encounter a defect or a manufacturing issue with your purchase, we provide a streamlined, two-layer protection system to get you back on the road as quickly as possible.

Our Special Two-Layer Protection

1. QUICK PRO Statutory Retail Warranty
Every product delivered by Quickprobikes.cc is backed by a standard 24-month statutory warranty. If a defect arises during this period, our dedicated in-shop support team will coordinate repairs, replacements, or solutions directly through our available inventory.

2. Extended Manufacturer Warranty
Beyond our retail window, many of our high-end components carry extended coverage directly from the manufacturer. UR:ONE. AR:ONE, ER:ONE, GR:ONE, TR:ONE, TT:ONE and BLADE come with a 5-year limited global warranty against manufacturing defects on the carbon structure of the frame and fork. In these instances, we work as your liaison to ensure the brand sends official replacement parts or units directly to you.

What IS Eligible for Warranty Coverage?

A product is valid for a warranty claim if it suffers from flaws introduced during production or sourcing. Eligible issues include:

  • Manufacturing Defects: Flaws in structural integrity, such as raw material imperfections, faulty carbon layups, or bonding separation.
  • Workmanship Failures: Defective welds, machining errors, or out-of-specification tolerances from the factory.
  • Component Failures: Internal mechanism failures (e.g., hydraulic leaks in un-serviced brake calipers, shifting mechanisms failing inside integrated shifters) under normal, intended riding conditions.

What IS NOT Eligible for Warranty Coverage?

Warranty coverage strictly excludes issues resulting from external forces, neglect, or improper usage. Non-eligible issues include:

  • Normal Wear and Tear: Items that naturally degrade through standard use (including but not limited to tires, inner tubes, brake pads, chains, cassettes, handlebar tape, and suspension seals).
  • Improper Assembly & Maintenance: Damage caused by over-torquing bolts, neglecting regular service intervals, or using incorrect lubricants.
  • Accidents and Impacts: Structural damage caused by crashes, drops, frame striking, or riding beyond the bike's intended discipline (e.g., using a road bike on downhill MTB trails).
  • Unapproved Modifications: Any unauthorized alterations, paint stripping, or custom structural changes made to the product.
  • Paint: Paint issues as normal wear and tear, sun exposure, scratches, fading and chips fall under expected aging.

How to Submit a Claim

To help us resolve your issue efficiently, please submit your clam in using the button below, or send an email to our support team containing the following information:

  • Order Identification: Your Order ID or Customer ID number.
  • Detailed Description: A clear explanation of the defect and when it occurs.
  • Clear Photographs: Visual evidence showing the specific defect area, alongside an overview shot of the entire product. Even if the issue is internal or hard to capture, always include photos to help our technicians assess the situation.

⚠️ Important Technical Note: Please leave the component exactly as it is. Do not attempt to repair, disassemble, or modify the item yourself outside of standard manufacturer guidelines. Self-repair attempts can mask the root cause of the failure and may void your warranty eligibility.
Make a warranty claim

What Happens Next?

Initial Assessment: Our team will immediately review your submission and contact you regarding the next steps.

Pre-Registered Return: If we need to inspect the item physically, we will email you a prepaid return shipping label and an official complaint form.

Resolution Process: We will evaluate the component for repair or exchange it for a new unit. Some claims require us to forward the item directly to the manufacturer for specialized inspection.

Timeline: Processing times vary by product and defect complexity, generally taking up to 2 weeks. We will provide updates at every major step to keep the process completely transparent.

Shipping & Delivery Information

All orders will be shipped from QUICK PRO BENELUX, located in Groningen, The Netherlands.

Getting your gear to your doorstep.

We aim to ship your order the same day or the next business day.

Our Courier Networks

To guarantee reliable transit times and specialized handling for fragile cycling equipment, we partner with industry-leading courier services based on your location and selection at checkout:

  • DHL Express / DHL Paket: Standard domestic and premium European ground logistics.
  • DPD: Reliable European parcel delivery with real-time tracking and flexible delivery options.
  • PostNL: Trusted domestic and Benelux postal logistics with convenient pickup and delivery points.
  • UPS: Fast-tracked and priority global distributions.
  • International Freight/Postal Logistics: Dedicated long-haul carriers optimized for oversized cargo (e.g., complete bike framesets and carbon wheelset boxes) to global destinations.

Delivery Scope & Zones

European Union (EU) Destinations

  • Taxes & Duties: Orders shipped within the European Union are subject to applicable EU VAT at checkout. There are no additional customs duties, handling fees, or import borders to cross.
  • Tracking: Comprehensive door-to-door tracking links are emailed to you as soon as the carrier scans your package at our warehouse.

Non-EU / Global Destinations

  • Import Duties & Fees: If your delivery address is located outside the European Union, your order may be subject to local import taxes, customs duties, and customs brokerage fees levied by your destination country.
  • Customer Responsibility: All cross-border duties, customs clearance clearances, and regulatory fees are the sole responsibility of the buyer and must be paid directly to the local courier or customs authority upon entry.
  • Transit Delays: Cross-border shipping timelines are estimates and can fluctuate depending on local customs processing times.

Payment & Ordering Information

All orders will be shipped from QUICK PRO BENELUX, located in Groningen, The Netherlands.

Flexible Payment Methods

We accept all major credit cards, PayPal, and Shop Pay. Looking to split up the cost of a high-end frameset or a new carbon wheelset? Financing options are available at checkout via Shop Pay installments depending on your region.

Order Processing & Confirmations

Instant Receipts: Upon successful checkout, an automated order confirmation outlining your invoice details and ordered items will be sent to your registered email address.

Inventory Verification: To maintain the high quality of our performance cycling components, orders undergo a rapid, final fulfillment check before being packaged.

Order Modifications: Once an order enters our automated fulfillment queue at our warehouse, modifications or cancellations cannot be guaranteed. Please review your configuration and delivery details carefully before confirming payment.

Change your mind? No worries.

If something isn’t exactly what you needed for your build, you can return it within 14 days of delivery.

For EU Customers: Statutory Right of Withdrawal

In strict accordance with EU Consumer Rights legislation, customers residing inside the European Union have the right to withdraw from their online purchase within 14 days of receiving their goods, without providing a reason.

  • Condition of Goods: To qualify for a full refund, the items must be completely unused, unmounted, unsoiled, and in their original intact retail packaging with all manuals, small parts, and tags present.
  • No Restocking Fees: Per EU law, standard statutory returns initiated within this 14-day window are exempt from restocking fees.
  • Return Shipping: Unless otherwise stated or in cases of a verified manufacturing defect, the cost of return transport back to our EU hub is borne by the customer.

For Non-EU / International Customers

For orders delivered to destinations outside the European Union, the following terms apply to all approved returns:

  • Return Window: You must request a return authorization from our team within 14 days of package delivery.
  • Restocking Fee: International returns are subject to a restocking fee of up to 15% of the item's purchase price. This fee offsets the localized labor costs of technical safety inspection, diagnostic re-testing, and warehouse processing required to re-certify high-performance carbon components for retail sale.
  • Non-Refundable Costs: Original international shipping costs, customs clearance fees, and import duties are strictly non-refundable. The customer is fully responsible for arranging secure, tracked return freight and covering all cross-border return logistics costs.

Still have any questions?

Write us an email. Please state your question clearly, so we can help you out as quickly as possible.

Location

Groningen, Netherlands

Mail

info@quickprobikes.cc

KvK

78201055

VAT

NL003306863B40