Refund policy

Return & Refund Policy

We want you to be happy with your Quick Pro purchase. If you are not completely satisfied with your order, you may return it in accordance with the conditions below.

1. Right of withdrawal

For orders placed by consumers within the European Union, you have the legal right to cancel your purchase within 14 days without giving a reason.

The 14-day withdrawal period starts on the day you, or a person designated by you, receives the goods.

To exercise your right of withdrawal, please contact us within 14 days of receiving your order at:

support@quickprobikes.cc

After notifying us that you wish to withdraw from the purchase, you must return the goods without undue delay and no later than 14 days after notifying us.

Please contact us before sending a return. We will provide you with a return shipping label and instructions on how and where to return your order.

Returns should be sent to:

Quick Pro Benelux
Narvikweg 16 C
9723 TV Groningen
Netherlands

2. Condition of returned items

You may inspect the product in the same way that you would be allowed to do in a physical store.

The product must be returned without unnecessary use, damage or modification. If the product has been used beyond what is necessary to establish its nature, characteristics and functioning, you may be liable for any resulting loss in value.

Where reasonably possible, please return the product in its original packaging and with all accessories, documentation and other materials supplied with the order.

3. Return shipping costs

For a standard return under the right of withdrawal, we will provide you with a return shipping label.

The cost of the return shipping will be deducted from your refund amount.

If the return is due to a defective, damaged or incorrectly supplied product, the return shipping is free of charge and no return shipping costs will be deducted from your refund.

4. Refunds

Once we have received the returned product and inspected it, we will confirm whether the return has been accepted.

If your return is approved, we will refund the purchase price using the original payment method.

For EU consumer returns under the right of withdrawal, we will also refund the standard delivery cost paid for the original shipment. If you selected a more expensive delivery option than our standard delivery method, the additional cost will not be refunded.

The applicable return shipping cost will be deducted from the refund amount for standard returns.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Refunds are processed in accordance with applicable consumer protection law. Please note that it may take additional time for your bank or payment provider to process the refund.

5. Damaged, defective or incorrect items

Please inspect your order when you receive it and contact us as soon as possible if your product:

arrives damaged;
is defective;
is missing parts or accessories; or
is different from the product you ordered.

Contact us at support@quickprobikes.cc and include your order number and, where possible, photographs or other information showing the issue.

If the issue is covered by warranty or is otherwise the responsibility of Quick Pro, all shipping costs are covered by us. We will provide you with a return shipping label and arrange the appropriate solution.

No return shipping costs will be deducted from your refund in these cases.

Your statutory rights concerning defective or non-conforming products are not affected by this return policy.

6. Exchanges

We do not generally offer direct exchanges.

If you would like a different product, size or configuration, the fastest option is usually to return the original product in accordance with this policy and place a new order for the item you want.

This does not affect your statutory rights in relation to defective or non-conforming products.

7. Shipping within the European Union

All orders are shipped from our warehouse in the Netherlands.

We offer free shipping on orders over €499 within the EU.

The price shown at checkout is the total price you pay for orders shipped within the EU. There are no hidden shipping, customs or import fees charged after checkout.

Our estimated delivery times are:

Benelux: 1–2 days after dispatch
Rest of EU: 5–10 days after dispatch

We aim to dispatch orders on the same day or the next business day.

8. Orders outside the European Union

Orders shipped outside the European Union have a flat shipping fee of €89.

The €89 shipping fee covers international shipping and customs handling.

We ship these orders on a Delivered Duty Paid (DDP) basis. This means that all applicable import duties, VAT and customs charges are covered by Quick Pro.

There are no additional customs, import or tax charges for you to pay upon delivery. The price shown at checkout is the total price you pay.